What is Alkaline hydrolysis/Aquamation?

Alkaline hydrolysis/Aquamation is the combination of  water flow, temperature, and alkalinity to accelerate the breakdown of organic materials.

What is cremation?

The cremation of a pet is a traditional, respectful, clean, and rapid method of reducing a loved one’s remains. A pet is gently laid to rest on the hearth of a crematory chamber and is then exposed to high temperatures that reduce the matter into cremated remains

What is the difference between private, individual and communal pet cremation?

Private Cremation— A cremation procedure during which only one animal’s body is present in the cremation unit during the cremation process.

Individual Cremation—Partitioned Cremation: More than one pet is placed in the cremation chamber and cremated at the same time with some form of separation between pets such as trays, refractory bricks, or space; the pet’s location in the crematory is documented and cremated remains of pets are removed one at a time and kept separated.  Each pet’s individual cremated remains are returned to the client.  (Note: Other terms include “individually separated”, “segregated and individually separated”, or “individually – partitioned” cremation.)   In water based cremations, pets are individually placed into stainless steel trays or baskets which are then secured within a larger chamber during the cremation process.

Communal Cremation— A cremation procedure where multiple pet’s bodies are cremated together without any form of separation. These commingled cremated remains are not returned.

Cremated Remains – The remaining bone fragments after the cremation process is completed. Note: the term “cremains” may also be used; the preferred term is cremated remains, but both are in common use.

Hydrolyzed Remains – The remaining bone fragments after the Alkaline Hydrolysis or Aquamation process is completed.

Can I bring my pet directly to Animal Memorial Service?

Yes, you may bring your pet directly to us. Please call so that we are prepared for your arrival. You can also arrange for us to bring your companion into our care directly from your veterinary hospital.

My pet passed away and I am not sure what to do now?

If your pet passes away at your veterinarian’s hospital ask who they choose for cremation services. If your veterinary clinic is one of our customers, there is no need to contact us. They will notify us about your pet and your final arrangement wishes.

If your veterinary hospital does not use Animal Memorial Service, simply let them know you have chosen Animal Memorial Service for your pet’s aftercare needs. You may call us or ask your veterinarian to call us. We will bring your pet into our care from your veterinarian’s office or at any of the emergency or specialty centers and transport your pet to our Memorial Center.  You are welcome to come to our center to complete the arrangements or contact us by phone: 1-888-255-1002.

If I choose cremation, how soon can I get my pet’s cremated remains back?

Depending on the type of service you choose, our return times may vary. If you choose our witness cremation service, you can be present during the cremation and leave with your beloved pet within a couple of hours. Please contact us for more details.

How do I know that I am getting the right cremated remains back?

This is a common question, and rest assured that your beloved pet is tracked throughout the entire aftercare process. At Animal Memorial Service, we use a proprietary tracking system called Paws e-Track™, which tracks your loved one through the pet aftercare journey. Your pet is assigned a unique identification number that is electronically scanned at multiple points through the aftercare process, from your veterinarian’s office and throughout our aftercare center. At Animal Memorial Service, we offer 100% traceability and transparency.

How much does cremation cost?

The cost will vary depending service you choose. Please call for additional information. We accept cash, Visa, MasterCard, American Express, and Discover.

Do you provide euthanasia services?

We do not provide this service, as only a professional veterinarian may euthanize a pet. We can, however, provide you with several referrals; we have reliable partners in many states that offer humane pet euthanasia after all other wellness options have been exhausted. Please always feel free to call us for any additional help.